Katoen

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Frequently Asked Questions

Authenticity

In our collection you will only find genuine gemstones. We strongly believe in the purity and strength of natural stones, which is why we avoid the use of processed or heated stones.

What are the shipping costs

Shipping within the Netherlands

  • Shipping costs: €4.50
  • (Free shipping from €50)
  • Delivery time (working days): 1 - 3

Ship to Belgium

  • Shipping costs: €4.95
  • Free shipping from: €50,-
  • Delivery time (working days): 1 - 3
Is it possible to return?

Not satisfied with your order? It is possible to return your products within 14 days of receipt.

For more information, you can always view our returns policy !

How long do I have a warranty on my jewelry?

Your purchase comes with a 3-month warranty. If there is something wrong with your purchase, it is best to send an email. Do not forget to mention the order number. We are happy to help you!

Click here to read all warranty information.

How can I care for my gemstone jewelry?

Gold filled 14kt

The term 'Gold filled 14kt' means that the piece of jewelry consists of 5% 14 carat gold. This layer of gold is a lot thicker than gold plated jewelry and therefore your jewelry will remain beautiful for much longer! To enjoy your jewelry even longer, good care is important:

  • Avoid contact with chemicals such as shampoo, hairspray and perfume
  • Avoid prolonged contact with water and avoid contact with chlorine and swimming pools

925 Sterling silver

Our silver jewelry is made of 925 Sterling Silver. Has your silver jewelry become a bit tarnished? No problem! It is possible to make your favorite necklace 'shine' again with silver polish!

14 Carat Gold

Gold jewelry can become a bit tarnish over time, especially if you wear it every day. You can clean your jewelry in lukewarm water.

Which Gemstone Matches My Zodiac Sign?

Are you looking for a gemstone for your zodiac sign? Discover all the jewelry in our ' Gemstone by Zodiac Sign ' page and find the stone that strengthens your astrological properties.

Gemstones and chakras

Looking for a gemstone that connects certain chakras? Visit our ' Gemstone Chakra ' page for insights into which stones correspond to each of the seven chakras and their unique energies.

Our reviews

Beautiful!

'Beautiful! Ordered a necklace (gold filled) with a pendant (green tourmaline, gold filled). It was shipped quickly and it was a joy to unpack, the information about the stone that comes with it is so fun to read! The chain itself is nice but feels sturdy. The green tourmaline is also of nice quality. I'm in love!' - Femke

Great website!

'Super nice website with beautiful and clear photos. You can choose your own stone, this is a really big plus!
Package is delivered quickly in a very beautiful and nice packaging. Beautiful cards with the description included.
I will definitely order more often! Hopefully you will also make earrings and rings soon :)'
- Veerle

Absolutely great!

'I was completely enthusiastic about the website with beautiful (rough) stones, clear description and an inspiring personal story behind the store. It's also nice that you can properly estimate the size of the stone through the photos with fingers.


I found it quite exciting to order it online, as I actually wanted to go to a store to see it in real life. But I still dared to do it (because I saw that there is the option to return) and I am very happy with it.


I ordered a stone (pendant) + chain as a gift for my sister and it was even more beautiful than expected. The jewelry and the stone are exactly as shown in the photo. Very nicely packaged with a description of the stone.


Shipped quickly and my sister was also very happy with it. Thank you!'
- Lindsey

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