Frequently Asked Questions

General

I am looking for a gemstone pendant that is not online, what now?
You can always send us a message via the contact form ! Maybe we can still help you in your search.

Guarantee

How long is the warranty on my jewelry?
Your purchase comes with a 3-month warranty. If something is wrong with your purchase, it is best to send an email. Do not forget to state the order number. We are happy to help you!

Click here to read all information about warranty.

Return

Can I return my products?
It is possible to return your purchase within 14 days after arrival. Do you want to know more about how you can return your items? Then click here .

Dispatch

How long does the shipment take?
Most packages are delivered within 1 to 3 business days. We depend on our delivery services for this.
 
I accidentally entered the wrong address, what now?
That's a bit clumsy.. Send us an email at info@monosjewellery.nl , maybe we can do something for you.